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Is Delivery Really Free?
Yes! At NewYorkMattressDirect.com, there's no charge for delivery. We provide delivery at no additional cost, as part of our service to you.
Where Does NewYorkMattressDirect.com Deliver?
We deliver anywhere in New York City that is road accessible. That means we deliver to all five boroughs: The Bronx, Brooklyn, Manhattan, Queens, and Staten Island. While we do not deliver internationally at this time, we can deliver to your US based freight forwarder if you have those arrangements in place.
We also offer weekend and late night delivery options for an additional fee. To select one of these special times, please call for pricing and availability.
For more information on delivery or to select one of our special delivery options, please call 1-800-324-5150 with any questions or to place your order.
Your Mattress Delivery Options
White Glove Delivery:Standard Delivery:
Mattress Removal
Quick Ship products:
Our Mattress Guarantee Is Simple:
We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 100 days after delivery. (An increase in price requires payment for the price difference. Exchange covers similar size, limit 1 exchange per customer.) All you have to pay is a $99 processing fee. We will cover all other expenses. All we ask is that you spend at least a few weeks getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few days to get used to, and with that familiarity you can know for sure you're making the right decision. Of course, if your new bed set is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call so we can assist. What about refunds? Please be aware your mattress purchase is non-refundable.
Order Cancellation/ Return Policy
Most orders can be canceled anytime prior to your home delivery (Orders may be canceled within 48 hours of placing an order without any fee. Orders after 48 hours that can be stopped from shipping, will only be charged a 2% processing fee. Any orders canceled after that time that are not able to be stopped with the vendor could be subject to an additional 15% restocking fee. Orders being shipped Next Day/Express Delivery must be canceled before shipment. ) To cancel an order, call us. Your purchase is backed by our 100 day guarantee. (Please see
As far as returns on Clearance Section items; all sales are final (no returns except in the case of shipping related damage.)
Earn Referral Cash $$
With our customer referral program, simply tell friends and family about us. We'll send you a check for $50 for each new customer that provides your name or order number when placing their order for $499 or more. (Applies on new customer orders shipped to different addresses.) For your home appliance. needs, please visit US-Appliance.com.
Personal Protection Policy
Your personal protection is a priority at NewYorkMattressDirect.com. Accordingly, your orders are processed with powerful encryption technology to achieve maximum information protection. Federal law limits your liability to $50 for fraudulent use of your credit card. NewYorkMattressDirect will cover your liability up to $50 in the unlikely event your purchase transaction on our site results in fraudulent use of your card. Furthermore, NewYorkMattressDirect.com will not sell or share your personal information to outside parties. Period. We are delighted you visited our store. If we can be of any further service, please drop us an email for a prompt reply. Please enjoy your shopping experience. We know you will!
Multi-Payment Policy
EasyPay monthly installments are now available to make your purchase experience more affordable and convenient. We use your existing credit card and there is no finance charge.
EasyPay is available on approved purchases by calling us toll-free 800-455-1052.
When your order is processed, we will bill your credit card for the first monthly payment plus your total tax, if applicable. The balance is then automatically billed to your credit card in equal monthly installments starting the same day one month from the day the product was purchased.
All items remain the property of Mattress USA until paid in full. In the event of non-compliance with the multi-pay terms or fraudulent use of funds, Mattress USA reserves the right to appear at the purchaser's or receiver's premises and take possession of the said merchandise without prior consent or notice.
Copyright Permission Notice:
Copyright in the documents and/or the software provided in this web site is owned by or licensed to Mattress USA, Inc. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Notice and Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
Terms of Use:
The material contained in this web site has been checked for accuracy; however, all material is provided without any express or implied warranties. Neither Mattress USA, Inc. nor its affiliates assumes responsibility for any errors or omissions in the material. In no event shall Mattress USA, Inc. or its affiliates be liable for any special, indirect or consequential damages resulting from any use or performance of, or content errors or omissions in the material, even if notified in advance of the potential for such damages. All users of the material agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws, and such access and use is at the user's own risk. These terms and conditions are subject to change from time to time without notice by updating or revising this legal notice.
